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Insurance

Insurance on VoiceRun

For Claims Managers, Customer Service Directors, Operations Leaders, IT Directors

Transform your insurance operations with voice AI while maintaining the trust and personal touch your customers expect.

Insurance customer service call in progress

Why Now: The Insurance Industry Needs Digital Transformation

Customer expectations demand instant, accurate responses

Today's digital-native policyholders expect immediate answers to questions about coverage, claims status, and policy changes. Voice AI provides instant, accurate responses 24/7, reducing wait times and improving customer satisfaction while ensuring compliance with regulatory requirements.

Insurance Use Cases

Claims Intake and Status Updates

Who

Claims Managers, Customer Service, Operations

What

Handles initial claims reporting, status inquiries, and basic claims information with real-time system integration.

Business impact:

Reduce claims processing timeImprove customer satisfactionStreamline claims operations

Relevant features:

One-click telephonyClaims system integrationCode-first controlMulti-language support
IVR
Assistant (Call)
Prim Financial — On a call • 00:38
5G82%Live
Connected via PSTNSecure lineCall quality: Good
Captions
I need to file a claim for my car accident.
+1 (415) 555‑0134

Policy Changes and Updates

Who

Customer Service, Policy Administration, Sales

What

Processes policy modifications, coverage updates, and vehicle/property additions with real-time policy system integration.

Business impact:

Reduce manual processing timeImprove accuracyEnhance customer experience

Relevant features:

Policy system integrationReal-time updatesCode-first control
IVR
Assistant (Call)
Prim Financial — On a call • 00:38
5G82%Live
Connected via PSTNSecure lineCall quality: Good
Captions
I want to add my new car to my policy.
+1 (415) 555‑0134

Coverage Inquiries and Explanations

Who

Customer Service, Claims, Sales

What

Provides accurate coverage information and policy explanations with real-time access to policy details.

Business impact:

Reduce customer confusionImprove customer satisfactionReduce unnecessary claims

Relevant features:

Real-time policy accessCompliance trackingCode-first control
IVR
Assistant (Call)
Prim Financial — On a call • 00:38
5G82%Live
Connected via PSTNSecure lineCall quality: Good
Captions
Does my homeowners policy cover water damage from a burst pipe?
+1 (415) 555‑0134

Billing and Payment Support

Who

Customer Service, Billing, Collections

What

Handles payment method updates, billing inquiries, and payment arrangements with secure processing.

Business impact:

Reduce billing inquiriesImprove payment processingEnhance customer experience

Relevant features:

Secure payment processingBilling system integrationCode-first control
IVR
Assistant (Call)
Prim Financial — On a call • 00:38
5G82%Live
Connected via PSTNSecure lineCall quality: Good
Captions
I need to update my payment method.
+1 (415) 555‑0134

Customer Feedback and Satisfaction

Who

Customer Experience, Management, Operations

What

Collects and processes customer feedback, satisfaction surveys, and service quality assessments.

Business impact:

Improve service qualityIdentify operational issuesEnhance customer loyalty

Relevant features:

Sentiment analysisFeedback categorizationCode-first control
IVR
Assistant (Call)
Prim Financial — On a call • 00:38
5G82%Live
Connected via PSTNSecure lineCall quality: Good
Captions
What's the status of my claim?
+1 (415) 555‑0134