Logistics

Logistics on VoiceRun

For Logistics Managers, Operations Directors, Supply Chain Leaders, IT Directors

Transform your logistics operations with voice AI while maintaining the precision and reliability your customers expect.

Logistics customer service call in progress

Why Now: The Logistics Industry Needs Intelligent Operations

Real-time visibility demands instant communication

Today's customers expect immediate answers to tracking questions, delivery updates, and shipping inquiries across all channels. Voice AI provides instant, accurate responses 24/7, reducing wait times and improving customer satisfaction while ensuring compliance with logistics regulations.

Logistics Use Cases

Package Tracking and Delivery Updates

Who

Customer Service, Operations, Delivery Teams

What

Provides real-time package tracking, delivery status, and customer notifications.

Business impact:

Reduce customer inquiriesImprove delivery transparencyStreamline customer service

Relevant features:

One-click telephonyTracking system integrationCode-first controlMulti-language support

IVR

Assistant (Call)

Prim Financial — On a call • 00:38

5G82%Live

Connected via PSTNSecure lineCall quality: Good

Captions

Where is my package? I need to know when it will arrive.

+1 (415) 555‑0134

Delivery Scheduling and Modifications

Who

Operations, Customer Service, Delivery Teams

What

Handles delivery scheduling, rescheduling, and modification requests with real-time availability.

Business impact:

Reduce failed deliveriesImprove customer satisfactionOptimize delivery routes

Relevant features:

Real-time schedulingRoute optimizationCode-first control

IVR

Assistant (Call)

Prim Financial — On a call • 00:38

5G82%Live

Connected via PSTNSecure lineCall quality: Good

Captions

I need to reschedule my delivery for tomorrow.

+1 (415) 555‑0134

Pickup Scheduling and Returns Management

Who

Operations, Customer Service, Pickup Teams

What

Manages pickup scheduling, return processing, and reverse logistics coordination.

Business impact:

Improve pickup efficiencyReduce return processing timeEnhance customer experience

Relevant features:

Pickup system integrationReturn processingCode-first control

IVR

Assistant (Call)

Prim Financial — On a call • 00:38

5G82%Live

Connected via PSTNSecure lineCall quality: Good

Captions

I need to schedule a pickup for a return package.

+1 (415) 555‑0134

Freight Quoting and Booking

Who

Sales, Operations, Customer Service

What

Provides freight quotes, booking management, and shipment coordination.

Business impact:

Reduce quote processing timeImprove booking accuracyEnhance customer service

Relevant features:

Freight system integrationReal-time pricingCode-first control

IVR

Assistant (Call)

Prim Financial — On a call • 00:38

5G82%Live

Connected via PSTNSecure lineCall quality: Good

Captions

I need a quote for shipping a pallet from Chicago to Los Angeles.

+1 (415) 555‑0134

Warehouse Operations and Inventory Management

Who

Warehouse Managers, Operations, Inventory Teams

What

Manages inventory inquiries, warehouse operations, and stock level monitoring.

Business impact:

Improve inventory accuracyReduce order processing timeEnhance operational efficiency

Relevant features:

Warehouse system integrationReal-time inventoryCode-first control

IVR

Assistant (Call)

Prim Financial — On a call • 00:38

5G82%Live

Connected via PSTNSecure lineCall quality: Good

Captions

I need to check inventory levels for my warehouse.

+1 (415) 555‑0134