Restaurants

Restaurants on VoiceRun

For Restaurant Managers, Operations Directors, Customer Experience, IT Directors

Transform your restaurant operations with voice AI while maintaining the personal touch your customers love.

Restaurant customer service call in progress

Why Now: The Restaurant Industry Needs Digital Transformation

Customers demand personalized services and instant feedback

Today's diners expect immediate and high-touch answers to questions about reservations, menu items, dietary restrictions and order statuses. Voice AI serves as your first line of defense, freeing up your staff to focus on improving customer experiences and satisfaction

Restaurant Use Cases

Reservation Management

Who

Restaurant Managers, Host Staff, Operations Directors

What

Handles reservation requests, modifications, and confirmations with real-time availability checking.

Business impact:

Reduce phone wait timesImprove table utilizationStreamline host in-person operations

Relevant features:

One-click telephonyCalendar integrationCode-first controlMulti-language support

IVR

Assistant (Call)

Prim Financial — On a call • 00:38

5G82%Live

Connected via PSTNSecure lineCall quality: Good

Captions

I need a table for 4 tonight at 7 PM.

+1 (415) 555‑0134

Order Modifications and Inquiries

Who

Kitchen Staff, Service Staff, Customer Experience

What

Processes order changes, allergy inquiries, and special requests with real-time POS integration.

Business impact:

Reduce order errorsImprove customer satisfactionStreamline kitchen operations

Relevant features:

POS integrationVoice-grade latencyReal-time updates

IVR

Assistant (Call)

Prim Financial — On a call • 00:38

5G82%Live

Connected via PSTNSecure lineCall quality: Good

Captions

I need to modify my takeout order - no onions on the burger.

+1 (415) 555‑0134

Allergen and Dietary Information

Who

Kitchen Staff, Customer Service, Compliance

What

Provides accurate allergen information and dietary guidance for menu items.

Business impact:

Ensure customer safetyReduce liability riskImprove customer trust

Relevant features:

Real-time menu integrationCompliance trackingCode-first control

IVR

Assistant (Call)

Prim Financial — On a call • 00:38

5G82%Live

Connected via PSTNSecure lineCall quality: Good

Captions

Does the Caesar salad contain nuts?

+1 (415) 555‑0134

Delivery and Takeout Status

Who

Delivery Staff, Customer Service, Operations

What

Provides real-time order status updates and delivery tracking for customers.

Business impact:

Reduce customer inquiriesImprove delivery efficiencyEnhance customer experience

Relevant features:

Real-time trackingSMS integrationCode-first control

IVR

Assistant (Call)

Prim Financial — On a call • 00:38

5G82%Live

Connected via PSTNSecure lineCall quality: Good

Captions

What's the status of my delivery order?

+1 (415) 555‑0134

Customer Feedback and Reviews

Who

Customer Experience, Management, Marketing

What

Collects and processes customer feedback, reviews, and satisfaction surveys.

Business impact:

Improve service qualityIdentify operational issuesEnhance customer loyalty

Relevant features:

Sentiment analysisFeedback categorizationCode-first control

IVR

Assistant (Call)

Prim Financial — On a call • 00:38

5G82%Live

Connected via PSTNSecure lineCall quality: Good

Captions

I want to leave feedback about my recent visit.

+1 (415) 555‑0134