Retail & Commerce

Retail & Commerce on VoiceRun

For Retail Managers, E-commerce Directors, Customer Experience, Operations Leaders

Transform your retail operations with voice AI while delivering the personalized shopping experience your customers expect.

Retail customer service call in progress

Why Now: The Retail Industry Needs Intelligent Customer Experience

Shoppers expect immediate answers across all touchpoints

Today's consumers demand instant responses to product questions, order status, and availability across every channel. Voice AI delivers personalized assistance 24/7, reducing friction and improving conversion rates while preserving human expertise for complex inquiries.

Retail & Commerce Use Cases

Order Management and Tracking

Who

E-commerce Managers, Customer Service, Operations

What

Handles order status inquiries, modifications, and delivery tracking with real-time system integration.

Business impact:

Reduce customer service callsImprove order visibilityStreamline order operations

Relevant features:

One-click telephonyOrder system integrationCode-first controlMulti-language support

IVR

Assistant (Call)

Prim Financial — On a call • 00:38

5G82%Live

Connected via PSTNSecure lineCall quality: Good

Captions

I need to check the status of my order.

+1 (415) 555‑0134

Product Information and Inventory

Who

Retail Managers, Inventory, Sales

What

Provides real-time product information, availability, and inventory status across all locations.

Business impact:

Reduce inventory errorsImprove customer satisfactionStreamline sales operations

Relevant features:

Inventory system integrationReal-time updatesCode-first control

IVR

Assistant (Call)

Prim Financial — On a call • 00:38

5G82%Live

Connected via PSTNSecure lineCall quality: Good

Captions

Do you have the wireless headphones in stock?

+1 (415) 555‑0134

Returns and Exchanges

Who

Customer Service, Operations, Returns

What

Processes return requests, generates shipping labels, and provides return status updates.

Business impact:

Reduce return processing timeImprove customer satisfactionStreamline returns operations

Relevant features:

Returns system integrationAutomated label generationCode-first control

IVR

Assistant (Call)

Prim Financial — On a call • 00:38

5G82%Live

Connected via PSTNSecure lineCall quality: Good

Captions

I need to return a pair of shoes I bought last week.

+1 (415) 555‑0134

Delivery and Shipping Support

Who

Logistics, Customer Service, Operations

What

Provides delivery tracking, shipping options, and delivery scheduling assistance.

Business impact:

Reduce delivery inquiriesImprove delivery experienceEnhance customer satisfaction

Relevant features:

Shipping system integrationReal-time trackingCode-first control

IVR

Assistant (Call)

Prim Financial — On a call • 00:38

5G82%Live

Connected via PSTNSecure lineCall quality: Good

Captions

When will my delivery arrive?

+1 (415) 555‑0134

Personalized Recommendations

Who

Marketing, Customer Experience, Sales

What

Delivers personalized product recommendations and shopping assistance based on customer preferences.

Business impact:

Increase conversion ratesImprove customer engagementEnhance shopping experience

Relevant features:

Customer data integrationRecommendation engineCode-first control

IVR

Assistant (Call)

Prim Financial — On a call • 00:38

5G82%Live

Connected via PSTNSecure lineCall quality: Good

Captions

I'm looking for a gift for my mom's birthday.

+1 (415) 555‑0134